Data Protection Declaration
Unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for conclusion of a contract. You are not obliged to provide your data. Not providing it will have no consequences. This only applies as long as the processing procedures below do not state otherwise.
“Personal data” is any information relating to an identified or identifiable natural person.
Contact
Responsible person
Hachestr. 66
45127 Essen
Deutschland
Telefon: +49 (0) 201 1899-0
Telefax: 0800/1899-100
E-Mail: info@flume.de
Data protection officer
Herr Thorsten Werning
Bleichstrasse 5
45468 Mülheim / Ruhr
Deutschland
Telefon: +49 (0)208 - 69609 - 0
E-Mail: office@conceptec.de
You can contact our data protection officers directly at: datenschutz@flume.de
We will only use your email address to process your request. Finally your data will be deleted, unless you have agreed to further processing and use.
Customer account Orders
Evaluations Advertising
Shipping companies Merchandise management
Payment service provider
Data Processing by Mondu
When you select a Mondu payment method, your data will be processed by Mondu as an independent data controller. Mondu processes your data to conduct identity and credit checks, assess payment eligibility, process payments, and fulfill its contractual obligations. For detailed information about how Mondu processes your data, which Mondu entity processes your data, the purposes of processing, data recipients, retention periods, and your data protection rights, please review Mondu’s Privacy Information for Buyers.
Cookies
Our website uses cookies. Cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again.
Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can be notified before the setting of cookies and you can decide whether to accept this setting in each individual case as well as prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved may be deleted at any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this website.
Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac
technically necessary cookies
Insofar as no other information is given in the data protection declaration below we use only these technically necessary cookies cookies to make our offering more user-friendly, effective and secure. Cookies also allow our systems to recognise your browser after a page change and to offer you services. Some functions of our website cannot be offered without the use of cookies. These services require the browser to be recognised again after a page change.
The use of cookies or comparable technologies is carried out on the basis of Art. 25 para. 2 TTDSG. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our largely justified interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our range of services.
You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR, for reasons relating to your personal situation.
Use of the Shopware Cookie Consent Manager
We use the Cookie Consent Manager of shopware AG (Ebbinghoff 10, D-48624 Schöppingen, Germany; "Shopware") on our website.
The tool enables you to give your consent to data processing via the website, in particular to set cookies, as well as to make use of your right of revocation for consents already given. The data processing serves the purpose of obtaining and documenting necessary consents to data processing and thus to comply with legal obligations. Cookies may be deployed for this purpose. User information, including your IP address, is collected and transmitted to Shopware. This data will not be passed on to any other third parties.
The data processing is carried out on the basis of Article 6(1)(c) GDPR to comply with a legal obligation.
For more information about Shopware’s privacy policy, please visit: https://www.shopware.com/de/datenschutz/.
Analysis
Our website uses the web analysis service Google Analytics from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; “Google”).
The processing of data serves to analyse this website and its visitors and for marketing and advertising purposes.
Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity and to provide other services to the website operator relating to website and internet use. In this process the following information, inter alia, can be collected: IP address, date and time of the website access, click path, information on the browser and the device you are using, the pages visited, referrer URL (website via which you accessed our website), location data, purchasing activities. The IP address transmitted from your browser within the scope of Google Analytics is not associated with any other data held by Google.
Google Analytics uses technology such as cookies, web storage in the browser and tracking pixels which enable an analysis of your use of the website. The information generated by these regarding your use of this website is usually transferred to a Google server in the USA and stored there. Google relies on standard contractual clauses as suitable guarantees for the protection of personal data, available at: https://policies.google.com/privacy/frameworks and https://business.safety.google/adsprocessorterms/.Both Google and the US government authorities have access to your data. Google may combine your data with other data, such as your search history, personal accounts, usage data from other devices and any other information Google has about you.
You can find more detailed information on the terms and conditions of use and data protection at https://www.google.com/analytics/terms/de.html and/or at https://www.google.de/intl/de/policies/ and at https://policies.google.com/technologies/cookies?hl=de.
We use Piwik PRO Analytics Suite as our website/app analytics software and also manage consents with it. We collect data about website visitors using cookies. For example, the information collected includes the visitor's IP address, operating system, browser ID, browsing activity, and other information. View the scope of data collected by Piwik PRO.
We calculate metrics such as bounce rate, page views, sessions and the like to understand how our website/app is being used. We can also create visitor profiles based on browsing history to analyze visitor behavior, display personalized content, and run online campaigns.
We host our solution on Microsoft Azure in Germany/Netherlands/United States/Hong Kong/ElastX in Sweden, and store the data for 14/25 months.
Purpose of data processing: Analytics and conversion tracking based on your consent. Legal basis: Art. 6 (1)(a) GDPR. You have the right to revoke granted consent at any time by clicking on "Settings".
Piwik PRO does not share data about you with other sub-processors or third parties and does not use it for its own purposes. For more information, please see Piwik PRO's privacy policy.
In accordance with Art. 77 DSGVO, you have the right to lodge a complaint with the supervisory authority if you believe that the processing of your personal data is not lawful.
Plug-ins
Our website uses the Google Tag Manager from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google"). This application manages JavaScript tags and HTML tags which are used in particular to implement tracking and analysis tools. The data processing serves to facilitate the needs-based design and optimisation of our website. The Google Tag Manager itself neither stores cookies nor processes personal data. It does, however, enable the triggering of further tags which may collect and process personal data. You can find more detailed information on the terms and conditions of use and data protection at https://www.google.com/intl/de/tagmanager/use-policy.html
Our website uses the reCAPTCHA service by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google"). The request serves to distinguish whether the input was made by a human or automatic machine processing. For this purpose your input will be transmitted to Google and used by them further. In addition, the IP address and any other data required by Google for the reCAPTCHA service will be transferred to Google. This data will be processed by Google within the EU and potentially also in the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles. The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para.1 p. 1 TDDDG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. You can find more detailed information on Google reCAPTCHA and the associated data protection declaration at: https://www.google.com/recaptcha/intro/android.html (https://www.google.com/recaptcha/intro/android.html) and https://www.google.com/privacy (https://www.google.com/privacy). Use of Google invisible reCAPTCHA Our website uses the invisible reCAPTCHA service by reCAPTCHA der Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Irland; "Google"). This serves to distinguish whether the input was made by a human or automatic machine processing. In the background, Google collects and analyses usage data which is also used by invisible reCaptcha to distinguish between regular users and bots. For this purpose your input will be transmitted to Google and further used there. In addition, the IP address and, where applicable, other data required by Google for the invisible reCAPTCHA service will be transmitted to Google. This data will be processed by Google within the European Union and, where necessary, also in the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Google has certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles. The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TDDDG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. You can find more detailed information on Google reCAPTCHA and the associated data privacy policy at: https://www.google.com/recaptcha/intro/android.html (https://www.google.com/recaptcha/intro/android.html) and https://www.google.com/privacy (https://www.google.com/privacy). Use of YouTube Our website uses the function for embedding YouTube videos by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube"). YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google"). This feature shows YouTube videos in an iFrame on the website. The option "advanced privacy mode" is enabled here. This prevents YouTube from storing information on visitors to the website. It is only if you watch a video that information is transmitted to and stored by YouTube. Your data may be transmitted to the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). YouTube has certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles. The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TDDDG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. Further information on the data collected and used by YouTube and Google and your associated rights and options for protecting your privacy can be found in YouTube's privacy policy (https://www.youtube.com/t/privacy (https://www.youtube.com/t/privacy)).
Use of YouTube
Our website uses the function for embedding YouTube videos by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "YouTube"). YouTube is a company affiliated with Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
This feature shows YouTube videos in an iFrame on the website. The option "advanced privacy mode" is enabled here. This prevents YouTube from storing information on visitors to the website. It is only if you watch a video that information is transmitted to and stored by YouTube. Your data may be transmitted to the USA. For the USA, no adequacy decision from the EU Commission is available.
Further information on the data collected and used by YouTube and Google and your associated rights and options for protecting your privacy can be found in YouTube’s privacy policy (https://www.youtube.com/t/privacy).
Using Vimeo
Our website uses plug-ins from Vimeo Inc. (555 West 18th Street New York, New York 10011, USA; "Vimeo") to integrate videos into the "Vimeo" portal.
If you access pages on our website that contain this kind of plug-in, this will generate a connection to the Vimeo server and indicate the plug-in on the site by means of a message in your browser. Information such as your IP address and which websites you have visited will be transmitted to the Vimeo server.
If you are logged into Vimeo, Vimeo will assign this information to your personal user account. When using the plug-in functions (e.g. starting a video by pressing the appropriate button), this information will also be assigned to your Vimeo account.
Further information on the purpose and scope of enquiry and continued use and processing of the data by Vimeo and your associated rights and options for protecting your privacy can be found in the Vimeo data privacy policy: https://vimeo.com/privacy
Rights of persons affected and storage duration
Information on the processing of personal data in video surveillance according to articles 12, 13, 21 GDPR
We take the protection of your personal data very seriously. We process your data in accordance with the provisions of the EU General Data Protection Regulation (GDPR) and other laws on the protection of personal data. In the following, we will inform you about the processing of your data in accordance with Art. 12 ff. GDPR.
For what purposes and on what legal basis do we process your personal data? (Art. 13 para. 1 letter c), d) GDPR)
The collection and processing of personal data during video surveillance is generally permitted in accordance with Article 6 (1) (f) GDPR for the exercise of our “Hausrecht” and for the protection of legitimate interests for specifically defined purposes, provided that it is necessary and there are no indications that the interests of those affected that are worthy of protection outweigh them.
We have an interest in ensuring that the
safety of employees is maintained in the publicly accessible part of the building
with the self-service lockers and the other parts of the building and that the
house rules and property of the company are protected
Our interest in ensuring security in the
building, in upholding our house rules and in preventing and, if necessary,
prosecuting violations outweighs the legitimate interests of those affected in
ensuring that their data is not recorded and processed as part of video
surveillance.
Those affected are made aware of the video
surveillance by means of comprehensive information and, in particular, by means
of clearly visible signs before entering the video-monitored areas. If they
enter the area, they do so with knowledge that the area is under video surveillance.
The video data is not evaluated regularly, but
only when necessary (e.g. in the event of break-ins, thefts, damage to property
or suspicion of a crime). The data is generally only stored for a very limited
period of time and only processed further if this is necessary to avert a
danger or to prosecute criminal acts.
There is no biometric evaluation of the video
data (e.g. facial recognition).
What personal data do we store and use?
We only store and use the personal data that is necessary to achieve the purposes mentioned above. Processing only takes place if there is no indication that the legitimate interests of the data subject outweigh them.
Who receives your personal data? (Article 13 paragraph 1 letter e), f) GDPR)
As a general rule, we do not pass on personal data to third parties unless you have given your consent or there is another legal basis (e.g. for criminal prosecution or the enforcement of civil law claims).
How long will the data be stored? (Article 13 paragraph 2 letter a) GDPR)
In principle, we only store your data for as long as it is necessary to achieve the purpose, i.e. we generally delete our video recordings within 3 days if there is no suspicion of a criminal offense or if your legitimate interest precludes further storage. Something different only applies if we are forced to keep the recordings for a longer period.
What rights do you have? (Article 13 paragraph 2 letters b), c), d), e) GDPR)
According to Art. 15 GDPR, you have the right to information. This means that you can request confirmation from us as to whether we process personal data concerning you. If this is the case, you have the right to get a copy of the data in accordance with Art. 15 GDPR.
According to Art.
16 GDPR, you have the right to rectification. This means that you can request
that we rectify any inaccurate personal data concerning you.
According to Art.
17 GDPR, you have the right to erasure (“right to be forgotten”). This means
that you can request that we immediately erase personal data concerning you –
unless we cannot erase your data because we must, for example, comply with
statutory retention periods.
According to Art.
18 GDPR, you have the right to restrict processing. This means that we are no
longer allowed to process your personal data - apart from storing it.
According to Art.
20 GDPR, you have the right to data portability. This means that you have the
right to receive the personal data concerning you that you have provided to us
in a structured, common and machine-readable format and to transmit this data
to another controller.
According to Art. 7 Para. 3 GDPR, you have the right to revoke your consent at any time for the future.
According to Art.
77 GDPR, you have the right to lodge a complaint with the competent supervisory
authority.
There is no automated decision-making or
profiling in accordance with Art. 22 (1) and (4) GDPR.
Sweepstakes and Their Processing
We hold sweepstakes and prize draws on a case-by-case basis. Participation is free and not mandatory. In connection with these sweepstakes and prize draws, we process the personal data you provide (first name, last name, address, email address, telephone number, and confirmation of acceptance of the terms and conditions of participation) solely for the purpose of conducting the respective promotion and, if applicable, sending prizes to the selected winners. We will also publish your name when announcing the winners on our website and our social media channels. The processing of personal data is based on your explicit consent pursuant to Art. 6 para. 1 lit. a) GDPR. Your personal data will be deleted after the promotion has ended, unless statutory or other retention periods apply.
Competent supervisory authority
Landesbeauftragte
für Datenschutz und Informationsfreiheit Nordrhein-Westfalen
Street address: Kavalleriestr. 2 - 4, 40312 Düsseldorf
Postal address: PO Box 20 04 44, 40102 Düsseldorf
Tel.: +49 (0) 211/38424-0
E-mail address: poststelle@ldi.nrw.de
Postal address: PO Box 20 04 44, 40102 Düsseldorf
Tel.: +49 (0) 211/38424-0
E-mail address: poststelle@ldi.nrw.de
If you have any questions about data
protection or wish to exercise your rights, please contact our data protection
officer in writing by email or post (see contact details above).
last update: 04.12.2024